Episode 6: What’s Your Customer Experience Like?
Customers are no longer basing their loyalty on brands, products and prices. In today’s bold new world, what exactly is customer loyalty, how can you keep […]
Episode 5: Do You Really Know Your Customer?
We encourage all businesses to look at ways to connect with their customers, employees, partners and their biggest fans at a deeper level. Creating relationships […]
Episode 4: Turning Fear into Fuel
Running a small business is tough! It takes a huge commitment and sacrifice. Then comes the head chatter and self-doubt. It’s often helpful to look […]
Episode 3: Adapting to Prioritize Change in a Bold Way
Being able to focus, prioritize and take action with conviction on the changes that will have the most impact on your business is a game […]
Episode 2: Create Your New Normal
Trying to do business the “old way” will not cut it anymore. Businesses have entered unchartered territory on many levels, and we can’t possibly know […]
Episode 1: Shift Your Business from Survive to Thrive
How do business owners move their businesses forward from just surviving to thriving during COVID-19? With more than 65% of small businesses failing within the […]
Creating Hope
Creating Hope
I arrive at the airport in Montego Bay, Jamaica, before the rest of my team. My itinerary instructs me to go out the exit where the taxis are and wait on the right side […]
Imperfect Action
Imperfect Action
When we struggle to launch a product or get started with something new, fear often plays a role in moving us forward. That fear is most often due to a lack of clarity, not knowing what will happen […]
Why Invest in Your Brand?
Why Invest in Your Brand?
Often companies think of their brand as their logo, their color, maybe even a catch phrase such as a tagline. In reality, your brand is the way you make […]
Connecting Your Individual Passion with a Business Purpose
Connecting Your Individual Passion with a Business Purpose
Everyone craves meaning and purpose in life, but few people can actually fulfill it at work. What is purpose? To […]